Privacy Policy

1. Introduction and Scope

898ph operates an online casino and sports betting platform available to eligible players within the Republic of the Philippines. In the course of providing our services, 898ph necessarily collects and processes certain personal data relating to players, prospective players, and visitors to the 898ph website.

This Privacy Policy applies to all personal data collected by 898ph through:

• The 898ph website and all associated web pages;
• The account registration and identity verification process;
• Ongoing account management and gameplay activity;
• Deposit, withdrawal, and payment processing;
• Customer support interactions via any channel;
• Marketing and promotional communications, where you have provided consent;
• Any other interaction between you and the 898ph platform.

This Privacy Policy does not apply to third-party websites, applications, or services that may be linked from the 898ph platform. 898ph is not responsible for the data practices of any third party, and we encourage you to review the privacy policies of any third-party services you access independently.

We reserve the right to amend this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Where changes are material, we will endeavour to notify registered players by email. Continued use of the platform following the publication of any changes constitutes your acceptance of the revised Privacy Policy.

2. Data Controller Information

For the purposes of the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, 898ph acts as the Personal Information Controller (PIC) in respect of personal data collected through the platform. As PIC, 898ph determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data protection law.

If you have questions, concerns, or requests relating to your personal data, or wish to exercise any of the rights described in this Privacy Policy, you may contact the 898ph Data Protection Officer at:

3. Personal Data We Collect

3.1 Identity and Registration Data

When you register an account with 898ph, we collect the following personal data:

• Full legal name as it appears on government-issued identification;
• Date of birth (to verify compliance with the 21+ age requirement);
• Gender;
• Philippine residential address (barangay, city or municipality, province);
• Email address;
• Philippine mobile telephone number.

3.2 Identity Verification (KYC) Data

In compliance with PAGCOR regulations and Philippine anti-money laundering legislation, we are required to verify the identity of all account holders. As part of the Know Your Customer (KYC) process, we may collect:

• Copies of government-issued photo identification (e.g., PhilSys National ID, passport, driver's licence, UMID, SSS or GSIS card, voter's ID, or PRC ID);
• Proof of address documentation;
• Selfie or liveness verification images for identity matching;
• Source of funds declarations where required by anti-money laundering compliance obligations.

3.3 Financial and Transaction Data

To process deposits, withdrawals, and other financial transactions, we collect:

• GCash or PayMaya mobile wallet identifiers;
• Bank account details where bank transfer methods are used (e.g., BPI, BDO, Metrobank);
• Transaction history, including deposit amounts, withdrawal requests, and timestamps;
• Wagering history, including games played, stakes, and results.

898ph does not store full credit or debit card numbers. Where card processing is used, card data is handled directly by our certified payment service providers and is not retained by 898ph.

3.4 Technical and Usage Data

When you access the 898ph platform, we automatically collect certain technical data, including:

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser type and version;
• Session data including login timestamps and session duration;
• Pages visited, games accessed, and navigation patterns;
• Referring URL and exit URL.

3.5 Communications Data

When you contact 898ph customer support, submit a complaint, or otherwise communicate with us, we retain records of those communications, including:

• Email correspondence;
• Live chat transcripts;
• Support ticket content and resolution notes.

4. How We Collect Your Data

898ph collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account settings;
• Automatically — through cookies, web beacons, server logs, and similar tracking technologies when you browse or use the platform;
• From third parties — including identity verification service providers, payment processors, fraud detection services, and, where applicable, PAGCOR or other regulatory authorities.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 898ph processes your personal data on the following legal grounds:

• Contractual necessity — processing is necessary to perform the contract between you and 898ph, including account registration, payment processing, and the provision of gaming services;
• Legal obligation — processing is required to comply with PAGCOR licensing conditions, anti-money laundering obligations under the AMLA and its amendments, and other applicable Philippine law;
• Legitimate interests — processing is necessary for the legitimate interests of 898ph, including fraud prevention, security monitoring, platform improvement, and responsible gaming compliance, provided such interests do not override your fundamental rights;
• Consent — where we send marketing communications or use non-essential cookies, we rely on your prior consent, which may be withdrawn at any time.

6. How We Use Your Data

898ph uses the personal data we collect for the following purposes:

6.1 Account Management and Service Delivery

• Creating, maintaining, and managing your 898ph account;
• Verifying your identity and age in compliance with the 21+ requirement;
• Processing deposits, withdrawals, and other financial transactions;
• Providing access to games, betting markets, and all platform features;
• Sending transactional and account-related communications.

6.2 Legal and Regulatory Compliance

• Complying with PAGCOR licensing and reporting requirements;
• Meeting anti-money laundering (AML) and counter-terrorism financing (CTF) obligations;
• Responding to lawful requests from regulatory authorities, law enforcement, or courts of competent jurisdiction;
• Maintaining records as required by Philippine law.

6.3 Fraud Prevention and Platform Security

• Detecting and preventing fraudulent activity, bonus abuse, and multi-accounting;
• Monitoring for suspicious transaction patterns;
• Protecting the integrity of games and betting markets;
• Maintaining the security of the platform and its users.

6.4 Responsible Gaming

• Monitoring gaming patterns for indicators of problem gambling;
• Enforcing player-set deposit limits, loss limits, and self-exclusion periods;
• Identifying players who may benefit from responsible gaming interventions;
• Complying with PAGCOR responsible gaming requirements.

6.5 Platform Improvement and Analytics

• Analysing usage patterns to improve platform performance and user experience;
• Developing new features and game offerings aligned with player preferences;
• Conducting internal research and business analytics.

6.6 Marketing (Consent-Based Only)

Where you have given your explicit consent, we may use your contact details to send promotional communications about 898ph offers, bonuses, and new game launches. You may withdraw your consent at any time by contacting support or using the unsubscribe mechanism in any marketing email we send.

7. Data Sharing and Disclosure

898ph does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data only in the following circumstances:

7.1 Service Providers and Processors

We engage trusted third-party service providers who process personal data on our behalf as Personal Information Processors (PIPs) under binding data processing agreements. These include:

• Identity verification and KYC service providers;
• Payment processors and e-wallet service operators (GCash, PayMaya, and partner banks);
• Fraud detection and anti-money laundering technology providers;
• Customer support platform providers;
• Cloud hosting and infrastructure providers;
• Game content providers and live dealer studio operators.

All third-party processors are contractually obligated to process personal data only as instructed by 898ph and to implement appropriate security measures consistent with Philippine data protection standards.

7.2 Regulatory and Legal Disclosure

898ph may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or courts of competent jurisdiction where required or permitted by applicable Philippine law, regulation, or legal process.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the 898ph business, personal data held by 898ph may be transferred to the relevant successor entity as part of that transaction, subject to the same privacy protections described in this Policy.

8. Cookies and Tracking Technologies

The 898ph website uses cookies and similar tracking technologies to ensure the platform functions correctly, to secure your session, and to analyse how players use the site. The types of cookies we use include:

• Strictly necessary cookies — essential for core platform functions such as session management, login authentication, and security. These cannot be disabled without impairing your ability to use the platform.
• Functional cookies — remember your preferences and settings (e.g., language, display options) to provide a more personalised experience.
• Analytics cookies — collect anonymised or pseudonymised data about how players navigate the platform, which pages are visited most frequently, and where errors occur, to help us improve the service.
• Marketing cookies — used only with your consent to deliver relevant promotional content on the platform. These are not used to track your activity across third-party websites.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent certain platform features from functioning correctly.

9. Data Retention

898ph retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable Philippine law. The following general retention principles apply:

• Active account data — retained for the duration of the account relationship;
• KYC and identity verification records — retained for a minimum of five (5) years following account closure, in compliance with PAGCOR requirements and anti-money laundering legislation;
• Financial transaction records — retained for a minimum of five (5) years following the date of the transaction, consistent with AMLC record-keeping requirements;
• Customer support records — retained for three (3) years following the resolution of a query or complaint;
• Marketing consent records — retained until consent is withdrawn, and for a reasonable period thereafter to demonstrate compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 898ph's data disposal procedures.

10. Data Security

898ph implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the 898ph platform;
• Encryption at rest for sensitive personal and financial data stored on 898ph servers;
• Role-based access controls ensuring that only authorised personnel can access personal data on a need-to-know basis;
• Regular security assessments, penetration testing, and vulnerability scanning;
• Comprehensive staff training on data protection obligations and secure data handling practices;
• Incident response procedures to detect, report, and address personal data breaches promptly.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 898ph will notify the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act of 2012, and will inform affected players as required by law and the severity of the breach.

Whilst 898ph takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is entirely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying 898ph immediately if you suspect any unauthorised access to your account.

11. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you are entitled to exercise the following rights in relation to your personal data held by 898ph:

• Right to be Informed — the right to be notified that your personal data is being collected and processed, and to be provided with the details set out in this Privacy Policy;
• Right to Access — the right to request a copy of the personal data we hold about you and information about how it is processed;
• Right to Rectification — the right to request correction of inaccurate or incomplete personal data;
• Right to Erasure or Blocking — the right to request deletion or blocking of personal data that is unlawfully processed, no longer necessary for the purpose it was collected, or where consent has been withdrawn and no other legal basis applies;
• Right to Object — the right to object to the processing of your personal data on grounds relating to your particular situation, including processing for direct marketing purposes;
• Right to Data Portability — the right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible;
• Right to Damages — the right to claim compensation for any damages suffered as a result of inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorised use of your personal data.

To exercise any of the above rights, please submit a written request to the 898ph Data Protection Officer at [email protected]. We will respond to all legitimate requests within fifteen (15) business days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it.

Please note that certain rights may be limited where processing is required for compliance with legal obligations, the exercise or defence of legal claims, or the protection of the rights of third parties.

If you are not satisfied with our response to a data protection request or complaint, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

12. Contact and Complaints

For all privacy-related enquiries, data subject access requests, or complaints regarding 898ph's handling of your personal data, please contact our Data Protection Officer using the details below:

We take all privacy complaints seriously and will acknowledge receipt of your complaint promptly and work to resolve it within fifteen (15) business days.

If you remain dissatisfied after our internal review, you may escalate your complaint to the National Privacy Commission, the regulatory authority responsible for administering and enforcing the Data Privacy Act of 2012 in the Philippines.